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What We Do

We at John Ford Credit Management specialize in debt recovery, and corporate investigations. With the best expertise and well experienced agents in the business we are able to develop a recovery strategy to cater to any number of debts from one institution or many.

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Vision

To become the best debt collection company in the region who always provide total customer satisfaction

Mission

Always focus on providing personalized attention, cost-effective services, and the commitment of its resources to obtaining the best possible results for its clients, as our local and international links enable us to be at the forefront of our industry.

Established in January 2006, John Ford Credit Management (JFCM) is affiliated to John ck Financial Services (Pvt) Limited Prior to establishment of the company, research was carried out by way of extensive discussions with senior debt collectors possessing wide practical experience - Incidentally, many of these persons are now employed by JFCM. Also, through its expertise JFCM, is generally able to determine beforehand the viability of undertaking debt recovery especially on behalf of corporate clients. In this manner clients can rest assured that debt recovery eventually undertaken by JFCM will usher positive results. The JFCM team has a wide range of experience in handling different types of debt recovery by identifying the pattern of the longstanding debts and have tailor made solutions to usher in and ensure successful recovery.

John Ford Credit Management (Pvt) Ltd. (JFCM) is a member of John Ford Recoveries International (Pvt) Ltd JFCM in collaboration with a tightly knit global consortium of credit management companies operate under the common vision of providing effective credit management and debt collection services. JFCM and John Ford Recoveries International (Pvt) Ltd, is composed of experienced professionals with in-depth expertise in the many facets of Risk Management. With the strength of the John Ford Recoveries International (Pvt) Ltd's uniqueness and diversity, JFCM devolves on the core philosophy of providing the highest level of customer service. Member offices are certified by International Quality Standard or Industry National Standards, which ensures that clients are provided with a high level of service, while JFCM is always focused on quality.

The secret of JFCM’s success and growth is its focus on providing personalized attention, cost- effective services and the commitment of its resources in obtaining the best possible results for its clients, while it’s local and international links enable the company to be at the forefront of the industry. JFCM is pro-active in the field of credit management services and believes that initial care in lending eliminates problems associated with the recovery of bad debts including high expenditure associated with litigation. JFCM clients include members of the International Business Community namely Banks, Finance Houses, Credit Card Companies, Insurance Companies, Distributors, Importers / Exporters, Trade Commissions and individuals.

Board Of Directors

The Chairman/CEO Mr. Roshan Hassen, who now possesses over 20-years practical experience in all facets of negotiation and debt recovery began his career as a Business Development Associate in Eagle Insurance Company Limited, a well established insurance company affiliated to British American Tobacco, where during the tenure of his employment he continuously won the prestigious “Higher Achievement Award” in the years 1995, 1996 and 1997 devolving on his performance in securing business and recovery of insurance premium. With a view to widening his knowledge and horizons in the preliminary stabilization and expansion activities of a newly established company Mr. Hassen joined Vanik Insurance Brokers (Pvt) limited, a company affiliated to Vanik Group of Companies, in the capacity of Senior Marketing Manager, where he continued to utilize his experience with optimum benefit to the new company by stabilizing its position and expanding the company clientele and turnover.

Mr. Hassen, thereafter joined Arpico Finance Company Limited, a company which was established over 50-years ago, in the capacity of Assistant General Manager – Marketing , where his expertise in negotiation and recovery of debts proved to be an invaluable asset to the company.

Taking into consideration his experience and know-how of debt recovery and negotiation with clients, in January 2006, Mr. Hassen established John Ford Credit Management (Pvt) Limited, which in a short space of time became one of the leading debt recovery companies in Sri Lanka. and subsequently to concentrate primarily on recoveries on behalf of overseas clients established John Ford Recoveries International (Pvt) Limited which company has already gained appreciable momentum in this particular field of debt recovery.

Our General Manager Mr. Chris Yoheswaran, counts 23 years experience in managing sales, marketing, operations, personal and service delivery at the district, regional and corporate levels for commencing operations and established companies. A strong leader with a motivational management style and a strong leader with a reputation for building and retaining highly motivated sales and service delivery teams and distributor networks, he is a Six Sigma Green Belt with an extensive scope of responsibility and proven success having a track record for achieving optimal results in high growth environments through incentives exceeding performance targets. He is a results oriented achiever having an excellent track record for identifying opportunities for accelerated growth.

Mr. Yoheswaran began his career in the hospitality industry at John Keells where he worked for 11-years and was one of the main team members that opened he first international fast food chain in Sri Lanka – Pizza Hut. During this period he was the lead manager who established the initial Home Delivery Service and one number call centre in this country.

He thereafter joined HSBC Global and subsequently HSBC local bank where he served for a period of 03-years.

Upon resigning from HSBC he assumed duties at Airtel where he worked for 09- years in all areas including collection and recovery operations. At Airtel he began operations as Head of Audits & Compliance and thereafter as Head of Provisioning. Later he was in charge of SIM Card activations and Recoveries . At this juncture he became Head of Customer Servicing / Zonal Operations.

He is an ISO Certified Auditor with a green belt in bad debt recovery.

CEO - Mr. Roshan Hassen

Mr. Roshan Hassen
Chairman/CEO - John Ford Credit Management

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